Configuration Abandon Template

Overview

The Configuration Abandon template allows you to communicate with customers who have started the configuration of a car, a holiday, a service but have not completed it within a given time frame. These customers will receive a message asking if they need assistance with the configuration, an incentive to complete, etc.
When visitors are configuring, additional information on the configuration can be sent along, such as the current options selected.

To be able to track the behavior of the visitor and to detect when a specific action has started, stopped or completed, the following events are tracked and sent as signals to the Moments application: Start, Update and Complete. These signals are picked up by the Configuration Abandon Moment.:

Configure the Configuration Abandon Moment

To configure a Configuration Abandon Moment, the following properties need to be set.

Settings

Check out the topic on creating a Moment for details on these generic settings.

Moments preferences

Duration

The Duration is the time delay after which the configuration is considered as abandoned and the Moment is triggered, for example after 2 days of inactivity on the configuration.

App sources other than Moments to trigger the Moment (optional)

Note: The App source field is only displayed when at least one additional source, besides Moments and Signals, is configured for the environment. For example if you have a Loyalty integration, those events can also be used as a source for Interactive Moments to listen to.

The App source field let's you select additional sources for the Moment to listen to, such as Loyalty or Integrations.

Conditions to filter the signals triggering the Moment (optional)

Conditions let you define a filter on the incoming signals for this specific Moment using any attribute of the selected event.

When no condition is defined, all signals are captured.

Details on how to define a filter are available in the article Expression builder.

Note: The list of events that can be used for filtering corresponds to all the events that are available for this specific Moment and that are listed in the info box at the top:

When no condition is defined, all signals are captured.

Details on how to define a filter are available in the article Expression builder.